Join Our Team
We currently have the following Customer Service positions available to join our growing Carrie Elizabeth team!
Customer Service Assistant – Temporary Position
Customer Service Executive – Maternity Cover
Customer Service Assistant – Temporary Position
We are so excited to be recruiting for a new temporary position within our Customer Service team!
Carrie Elizabeth is a British Jewellery brand designed and based in London, England. We strive to offer stunning, affordable Jewellery to like minded women around the world. We value timeless design, quality, authenticity, and most of all, we love Jewellery! We are passionate about what we do and try to share our love with our customers whilst delivering exceptional customer service.
We are currently looking for a new member to join our amazing team to help us over our busy Christmas period! This is a remote role, meaning that you can work from home. No commuting needed!
Title
Customer Service Assistant
Salary
Negotiable based on experience
Hours
September – January 2023
Full time 37.5 hours a week
9:00am – 5:30pm
Mainly Monday – Friday but must be flexible and able to work some weekends throughout November – January over our busy sale periods
Location
Remote role so can work from home, however within easy access to London would be ideal
Benefits
Pension, staff discount, working from home
Job Role
- To support the Customer Service team in delivering an exceptional service to our customers via Email and Live Chat
- Answering all customer enquiries including returns, exchanges, faulty products, delivery issues, general product enquiries and back in stock enquiries
- Working closely with our depot to ensure a smooth customer experience
Who you are:
- Strong communication skills (written and verbal)
- Highly organised
- Self motivated
- Computer literate – confident with office outlook and excel
- Positive can do attitude
- Flexible
- Unflustered and thick skinned
- Office/Admin experience required
- Retail experience required
- Customer Service experience required
To apply for the role, please email a covering letter and CV with the subject "Customer Service Assistant” to matilda@carrieelizabeth.co.uk
Deadline for applications is 12th August 2022
Please note that due to a high level of interest, only successful candidates will be contacted.
Please do not contact Carrie directly about this position. Any applications not received via matilda@carrieelizabeth.co.uk will not be considered.
Customer Service Executive – Maternity Cover
We are looking to recruit a Maternity Cover position within our Customer Service team!
Carrie Elizabeth is a British Jewellery brand designed and based in London, England. We strive to offer stunning, affordable Jewellery to like minded women around the world. We value timeless design, quality, authenticity, and most of all, we love Jewellery! We are passionate about what we do and try to share our love with our customers whilst delivering exceptional customer service.
We are currently looking for a new Customer Service Executive to join our amazing team as a Maternity Cover from September – March 2023! This is a remote role, meaning that you can work from home. No commuting needed!
Title
Customer Service Executive – Maternity Cover
Salary
Negotiable based on experience
Hours
September – March 2023
Full time 37.5 hours a week
9:00am – 5:30pm
Mainly Monday – Friday but must be flexible and able to work some weekends throughout November – January over our busy sale periods
Location
Remote role so can work from home, however within easy access to London would be ideal
Benefits
Pension, staff discount, working from home
Job Role
- Assisting the Head Of Customer Service in managing the Customer Service team
- Responsible for managing the workload of our Customer Service team and ensuring we achieve our SLA’s
- To support the Customer Service team in delivering an exceptional service to our customers via Email and Live Chat
- Answering all customer enquiries including returns, exchanges, faulty products, delivery issues, general product enquiries and back in stock enquiries
- Working closely with our depot to ensure a smooth customer experience
Who you are:
- Confident leader who can help to direct the team
- Unflustered and thick skinned
- Strong communication skills (written and verbal)
- Highly organised
- Self motivated
- Computer literate – confident with office outlook and excel
- Positive can do attitude
- Flexible
- Management experience required
- Office/Admin experience required
- Customer Service experience required
- Retail experience required
To apply for the role, please email a covering letter and CV with the subject "Customer Service Executive” to matilda@carrieelizabeth.co.uk
Deadline for applications is 12th August 2022
Please note that due to a high level of interest, only successful candidates will be contacted.
Please do not contact Carrie directly about this position. Any applications not received via matilda@carrieelizabeth.co.uk will not be considered.